Is Wireless Internet as reliable as DSL or Cable?
Yes. Our service does not have the issues of satellite or mobile technology where weather becomes a problem. You will enjoy an always on internet connection. 

How fast is it?
Our service plan offers speed up to 3mbps! That’s 50 times faster than dialup. The wireless connection does not require the use of any phone lines.

Is there a contract?
Our plan is available without contract. We proudly offer a 30 day money back guarantee on your installation. Our service is a month-to-month contract. You can cancel at anytime by scheduling a free uninstall of your equipment by calling us at 606-787-2899.

Is it possible to do a Self-Install?
Since our installation requires professional configuration of the router equipment based on location, it is not possible to do a Self-Install.

Do I need to purchase any special equipment?
No, we provide all the equipment necessary during your installation. The only equipment required is a computer with a 10/100 Network interface. Most newer computers have these by default.

Can I use a wireless router in my home?
Yes. You may connect our service directly to your wireless router. Please verify the router settings with our technicians during your installation.

Is it like satellite?
No. Our service does not have the severe latency issues that satellite has. A satellite signal travels approximately 100,000 miles roundtrip for every internet request. They use special proxy technology, but there is still a latency issue of up to 4 seconds.

Is it like Cingular, Sprint, Verizon, etc. mobile broadband?
No. Our wireless service is a fixed wireless connection, meaning you cannot travel with it. Additionally, mobile broadband speeds are normally slower than ours, and experience higher latency.

Can I use a VoIP Phone service like Vonage or Packet8?
Although we do not guarantee any service that is supplied by a third party, VoIP is compatible with our network.

How do I pay?
We accept cash, personal checks, Visa, Mastercard and Discover. Payments for monthly service can be mailed or paid in person at our office in Liberty, KY.

My house has deed restrictions which do not allow outdoor antennas, can I still get service?                                                                                                                      Federal Law limits the ability of landlords, homeowner associations, and local/state governments from restricting your ability to install an antenna to receive our service. For more information please visit the FCC Web Site.